Cancellation policy



You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you ore one third party named by you who is not the carrier, have or has taken the goods in possession.

The withdrawal is to be directed at:

Am Sachsenring 1a
09353 Oberlungwitz
Tel: +49.3723-6783890
Fax: +49.3723-6783891

by a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send the message of the withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we have to pay back all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen an expensive type of delivery other than the one offered by us). The payment must be repaid immediately at the latest within fourteen days from the date on which we recieved your cancellation notice.

For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In no event will you be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods promptly and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days.

End of cancellation policy

Withdrawal form PDF